DelEX

FAQs

Questions?   We've got answers.

Everything you need to know about coverage, delivery times, and how to get a quote.
COVERAGE
Do you deliver across the UK?+
Yes, our services cover all of the UK.
Is the 60-minute reach guaranteed for every job?+
Our 60 minutes is the time for a driver to reach your collection point, not the delivery time. Delivery time depends on distance and traffic, and we'll confirm an estimate when you book.
TURNAROUND TIMES
What delivery options do you offer?+
Same day, next day, and last mile delivery, plus freight and bulk transport where relevant to the job.
Can you handle urgent, time-critical deliveries?+
Yes — urgent and time-critical collections are a core part of what we do, particularly for healthcare and medical logistics.
Do you offer scheduled or recurring deliveries?+
Yes, we support both one-off urgent jobs and scheduled, recurring delivery runs.
QUOTES & WHATSAPP
How do I get a quote?+
Call us +44 333 789 9909, message us on WhatsApp, or fill in the quote request form on any page of the site.
How quickly will I hear back after requesting a quote?+
We aim to respond quickly, especially for urgent jobs — WhatsApp and phone are the fastest ways to reach us.
Can I book a delivery through WhatsApp?+
Yes, you can message us directly on WhatsApp for both enquiries and quote requests.
Is there a cost to get a quote?+
No, quotes are free with no obligation.
GENERAL
What sectors do you work with?+
Healthcare and medical logistics, retail, engineering and automotive freight, and private/domestic courier services.
Do you offer private, non-business deliveries?+
Yes — alongside our commercial work, we offer a separate private and domestic courier service for personal deliveries.

Still have a question?

Reach out directly — call, WhatsApp, or send us a message.