1. What information do we collect?

In Short: we collect information you give us directly, and information generated through your use of our services.

When you request a quote, book a delivery, contact us, or use our website, we may collect:

• Contact details: name, phone number, email address, delivery and collection addresses
• Booking information: details of the collection and delivery you've requested, including sender and recipient information where applicable
• Communications: records of calls, WhatsApp messages, emails, or form submissions you send us
• Website usage data: standard technical information collected automatically when you browse our site (see Cookies)

All information you give us should be accurate and up to date. Please let us know if anything changes.

2. How do we use your information?

In Short: we use your information to provide our courier services, respond to you, and run our business properly.

We use the information we collect to:

• Process and fulfil your delivery or collection requests
• Respond to quote requests and general enquiries
• Contact you about your booking (confirmations, updates, delays)
• Keep records required for business and legal purposes
• Improve our website and services
• Send you service-related updates, and, only with your consent, marketing communications
• Protect our business and services against fraud or misuse
• Comply with legal and regulatory obligations

3. Will your information be shared with anyone?

In Short: only where necessary to provide our services, comply with the law, or with your consent.

We may share your information:

• With our drivers and delivery partners: to the extent necessary to collect and deliver your items
• With service providers who support our operations (e.g. IT, communications tools)
• Where legally required: to comply with a court order, legal process, or regulatory request
• In a business transfer: if DelEX UK is involved in a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

4. Do we use cookies and tracking technologies?

In Short: yes, to help our website function properly and, with your consent, to load third-party content such as our Google reviews widget.

We use cookies and similar technologies on this website. Strictly necessary cookies are set automatically. Other cookies are only set if you accept them in our cookie banner. You can change your choice at any time using the cookie icon at the bottom left of the page. You can also control cookies through your browser settings; disabling them may affect how parts of the site function.

The cookies we use are:

Our Google reviews are shown through a third-party widget provided by Trustindex, which may receive your IP address when the page loads.

5. How long do we keep your information?

In Short: only as long as necessary for the purposes described in this policy, or as required by law.

We retain booking and contact information for up to 6 years to provide our services, meet legal, tax and accounting obligations, and resolve any disputes. When information is no longer needed, we securely delete or anonymise it.

6. How do we keep your information safe?

In Short: we use reasonable technical and organisational measures to protect your data.

We take appropriate steps to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Do we collect information from minors?

In Short: our services are not directed at children, and we do not knowingly collect data from minors.

DelEX UK's services are intended for use by adults arranging deliveries. We do not knowingly collect personal information from individuals under 18. If we become aware that we have done so, we will take steps to delete that information.

8. What are your privacy rights?

In Short: you have rights over your personal information, including access, correction, and deletion.

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at info@delex.uk. If you are in the UK and believe we have handled your data unlawfully, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

9. Controls for Do-Not-Track features

Some browsers offer a "Do Not Track" (DNT) signal. There is currently no industry-standard way to respond to DNT signals, so our website does not currently respond to them.

10. Do we make updates to this policy?

In Short: yes, we may update this policy from time to time.

We may revise this policy periodically. The "Last updated" date at the top will reflect the most recent version. We encourage you to review this page occasionally.

11. How can you contact us?

If you have questions about this policy, contact us:

Email: info@delex.uk
Phone: +44 333 789 9909
Post: DELEX LTD, 29 Birchfield Road, Birmingham, B19 1SU

12. How can you review, update, or delete your data?

To request access to, correction of, or deletion of your personal information, email info@delex.uk with your request and we will respond in line with applicable data protection law.